Jenny Walsh - Dedicated Management Support for GP Practices
Improving service delivery & profitability with specialist, tailored consultancy and locum GP practice manager services.
About My Consultancy
My Aims
With a strong focus on collaborative change-management, organisational development and financial planning, I provide support and empower primary healthcare organisations - such as General Practices, Primary Care Networks and GP Federations - with effective management and development strategies.
Efficient practice management leads to enhanced patient care and overall organisational success; operationally, financially and strategically.
About Me
As a GP Practice Manager, Locum Practice Manager and Primary Healthcare Business and Finance Management Consultant working with a range of primary care organisations for over 20 years, I have the proven management skills, knowledge and experience to support and develop your business services alongside you.
I provide specialist consultancy, management and recruitment services that are specifically tailored to your business needs.
A locum/interim practice manager service is also available to meet your day-to-day needs on a short to medium term basis.
My base area is the South East of England, East Anglia, London and the Midlands. Other regions of the UK would be considered.
My Clients
I provide Specialist Primary Care Management and Business and Finance Consultancy Services, as well as Locum Practice Manager Services, to a wide range of organisations. My clients include:
- GP Practices - including Dispensing Practices
- Primary Care Networks (PCNs)
- GP Federations
- NHS England
- Integrated Care Services (ICS / ICB)
- Local Medical Committees (LMCs)
- The Royal College of General Practitioners (RCGP)
- Boarding School Medical Centres
My Recent Commissions have included:
- Primary Care Network business and financial management, including ARRS third party service contracts and claims management.
- GMS Contract acquisitions and GP Practice mergers:
- Project management of solicitors and surveyors on the acquisition and fit-out of new GP Practice premises.
- NHS / ICB negotiations for business case and financial support.
- NHS Section 96 GP Practice financial resilience and indemnities funding applications.
- GP Practice, PCN and GP Federation business reviews.
- GP Practice "resilience" diagnostic reviews and support:
- Both as an Independent Primary Care Consultant and an Expert Advisor for the Royal College of General Practitioners working with vulnerable Practices under the National Practice Resilience Schemes.
- GP Federation set-up, including:
- Limited Company set-up.
- Appointment of Accountants.
- Appointment of Company Directors.
- Federation Articles of Association reviews.
- Companies House compliance.
- HMRC compliance.
- NHS Pension Scheme Registration.
- Payroll and associated finance.
- Improvement recommendations for profitability and sustainability across primary care organisations.
- Organisational re-design and development.
- Care Quality Commission compliance and GP Practice CQC inspection preparation:
- As Specialist CQC Practice Manager Advisor for the Royal College of General Practices for over 5 years, supported numerous to achieve "Good" ratings following a period in CQC "Special Measures."
- Tender/bid document production for GP Federation-led services.
- Service programme delivery, implementation and management for GP Federations and Primary Care Network (PCNs).
- Recruitment service:
- GP Practice Managers
- GP Practice Business Managers
- PCN Managers
- Other key non-clinical and clinical GP Practice and PCN staff.
- Locum Practice Manager / Interim Practice Manager positions ranging between three months and two years.
Locum / Interim Practice Manager Services
I can provide Locum Practice Manager / Interim Practice Manager and Business Manager services for GP Practices, Primary Care Networks (PCNs) and GP Federations on either a short-term or mid-term basis, depending upon your needs. This would typically include:
- GP Practice / PCN / Federation Finance, Payroll & Pensions
- Staff Training & Management
- HR Support
- Operational Systems
- Information Governance
- Regulatory Compliance, including
- Care Quality Commission
- Health & Safety
- Employment Legislation
- Information Governance
- GP Contract, etc
Locations covered: Cambridgeshire, Essex, Hertfordshire, Bedfordshire, Suffolk, London and Kent. Other regions of the UK would be considered.
Care Quality Commission Compliance Services
As a former Independent Specialist Practice Management Advisor for the Royal College of General Practitioners for over five years, I successfully supported numerous Practices placed in "Special Measures" following Care Quality Commission (CQC) inspections to achieve a "Good" outcome.
With my extensive knowledge and experience of CQC compliance and inspections, I am able to offer practical and "hands-on" support and guidance to Practices, including:
- CQC Registrations
- Full CQC Inspection Preparation
- Mock CQC Inspections
- GP Practice Compliance Overview & Guidance
- Action Planning & Implementation
- Policies and Procedures Updates
- Risk Assessments
- CQC Staff Awareness Training
- Remedial Support for GP Practices under CQC Special Measures
- Monitoring of Implementation Process & Outcomes
Recruitment Services
Recruitment of GP Practice Managers / Business Managers and Primary Care Network (PCN) Managers:
Having successfully worked with numerous GP Practices and other primary care organisations to recruit their new Manager, I believe the key to my success in finding the right person for the job has been by:
- Working closely with the Practice Partners / Directors at the outset to assess the skill-mix within the existing Practice Team.
- Identifying the skills, expertise and experience gaps within the organisation.
- Understanding the business owners' expectations for their new key member of staff.
- Recommending a realistic level of remuneration package for the position in order to attract high-quality candidates looking to make a long-term commitment to the organisation (giving due consideration to the Practice's location, patient list size and complexity of the role).
- Seeking to match all of the above when pitching the job to potential suitable candidates.
- With an open-mind, helping the Practice Partners/Directors to select the right candidate to both complement and enhance the organisation's structure.
New GP Practice Manager coaching / mentoring support is also available, as required.
A bespoke recruitment service is available to suit the needs of each organisation and their budgets.
Organisational Development Services
Both "one-off" and longer-term projects can be undertaken and would typically include:
- GP Practice Organisation & Systems Review
- Analyses of Service Delivery & Performance
- GP Practice Recovery & Stability
- Partnership Matters
- GP Partnership Strategic / Succession Planning
- Change Management
- Financial Planning
- "Troubleshooting"
- GP Practice Acquisitions and Mergers
- Service Contacts Bids, Implementation & Management
Human Resources Services
- Recruitment of non-clinical and clinical staff for GP Practices, Primary Care Networks (PCNs) and GP Federations.
- Staffing Level and Salary Analyses
- Staff Contracts & Employment / CQC Legislation Compliance
- Staff Training & Development
- Staff Mentoring & Coaching
- Conflict Resolution
- Grievances, Investigations & Disciplinaries
- Team Building
Financial Management Services
- Payroll & Pension Administration
- Bookkeeping (Sage, Iris GP Accounts, Xero)
- Financial "Health Checks"
- Profitability
- Financial Benchmarking
- Claims Submissions and Monitoring
- Budget Control
- Financial Planning, including cost and income forecasting
Premises Management Services
- GP Practice Premises Development Consultancy
- Lease & Rent Review Negotiations
- Contractual Compliance Reviews
- Building Project Cost Management
- Insurances
- Project Management
- Expertise on all forms of contract associated with building projects and property management